Privacy Policy

01Introduction

At The Human Hub, your privacy matters to us.

We are committed to protecting your personal information and ensuring that your experience with us, whether online or in person, is safe, secure and confidential.

This Privacy Policy explains how The Human Hub collects, uses, stores and protects your personal information when you visit our website, enquire about our services, book an appointment or engage with our healthcare, rehabilitation, wellness and high-performance professionals.

We are committed to handling personal information responsibly and in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), and other applicable South African legislation.

By using our website or engaging with our services, you acknowledge the information provided in this Privacy Policy.

02Who We Are

The Human Hub is a multidisciplinary health, wellness and performance centre dedicated to helping individuals improve their physical health, recover from injuries, enhance performance and achieve their personal wellness goals.

Our centre brings together healthcare, rehabilitation and performance professionals to provide an integrated approach to individual wellbeing.

03Information We Collect

Depending on how you interact with us, we may collect the following personal information:

Personal Information

• Full name and surname
• Email address
• Contact number
• Age or date of birth, where necessary
• Information submitted through website contact forms
• Appointment and booking details
• Communication preferences

Health and Wellness Information

Where relevant to the services you request, our healthcare and wellness professionals may collect information relating to:

• Medical history and existing health conditions
• Previous injuries or rehabilitation requirements
• Physical health and fitness assessments
• Treatment plans and progress records
• Health and performance goals
• Other relevant information required to provide appropriate care

Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and device information
• Pages visited
• Time spent on the website
• General website interaction data
• Cookies and similar tracking technologies

This information helps us understand how visitors interact with our website and identify opportunities to improve their experience.

04How We Use Your Information

We collect and process personal information for legitimate business, administrative and service-related purposes.

These may include:

• Responding to enquiries and requests for information
• Scheduling and managing appointments
• Providing healthcare, rehabilitation, wellness and performance services
• Communicating important information about appointments or services
• Maintaining accurate client and patient records
• Improving our website and service offerings
• Processing payments and managing administrative requirements
• Complying with applicable legal and regulatory obligations
• Sending relevant news, updates or promotional communications where permitted by law

We will not use your personal information for purposes that are incompatible with the reason it was originally collected, unless authorised or permitted by law.

05Protection of Health Information

We recognise that health and medical information is particularly sensitive.

Any health-related information collected by The Human Hub or its healthcare professionals must be handled with appropriate confidentiality and security.

Access to such information is restricted to authorised individuals who require it for legitimate professional, clinical or administrative purposes.

Where The Human Hub works with independent healthcare practitioners, those practitioners may be independently responsible for collecting, processing and safeguarding their patients' personal and medical information.

Relevant practitioners may have their own privacy notices and professional confidentiality obligations.

06Sharing Your Personal Information

We may share personal information with trusted parties where reasonably necessary and legally permitted.

These may include:

• Healthcare professionals involved in your care
• Authorised administrative personnel
• Appointment and booking service providers
• Website hosting and IT service providers
• Payment processing providers
• Professional advisers
• Regulatory authorities or law enforcement agencies where disclosure is legally required

Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and data protection arrangements are in place.

Information is only shared to the extent necessary for the relevant purpose.

07Website Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and enhance the browsing experience.

Cookies are small files stored on your device when you visit a website.

Depending on the technologies enabled on our website, cookies may be used to:

• Support essential website functionality
• Remember visitor preferences
• Analyse website traffic and performance
• Improve website usability
• Measure the effectiveness of marketing activities

You can manage or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality of some website features.

Where legally required, we will obtain appropriate consent before using non-essential cookies.

08Marketing Communications

From time to time, The Human Hub may share information about our services, wellness initiatives, events or relevant updates.

We will only send electronic marketing communications where we have the necessary consent or another lawful basis to do so.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

Opting out of marketing communications will not affect essential service-related communications.

09How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss or destruction
• Unlawful processing
• Misuse or disclosure
• Unauthorised alteration

These measures may include secure systems, access restrictions, confidentiality requirements and appropriate data management procedures.

Although we take reasonable precautions, no internet-based system or electronic transmission method can be guaranteed to be completely secure.

Where a security compromise occurs, we will take appropriate steps in accordance with applicable legal requirements.

10How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by applicable legislation.

Certain medical and healthcare records may be subject to specific professional or statutory retention requirements.

Once information is no longer required, and where no legal obligation requires its continued retention, it will be securely deleted, destroyed or de-identified as appropriate.

11Your Rights Under POPIA

Under South African data protection legislation, you have certain rights regarding your personal information.

Subject to applicable legal requirements, these include the right to:

• Request confirmation of whether we hold personal information about you
• Request access to your personal information
• Request correction of inaccurate or outdated information
• Request deletion of information where legally permitted
• Object to certain types of personal information processing
• Withdraw consent where processing is based on consent
• Opt out of unsolicited electronic marketing communications
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

We may need to verify your identity before processing certain requests.

12Third-Party Websites

Our website may contain links to external websites, platforms or services.

These websites operate independently and may have their own privacy policies and data protection practices.

The Human Hub is not responsible for the privacy practices or content of third-party websites.

We encourage visitors to review the privacy policies of external websites before submitting personal information.

13Children's Personal Information

Certain services offered by The Human Hub or its healthcare professionals may be relevant to children or individuals under the age of 18.

Where children's personal information is collected, we will process it in accordance with applicable legal requirements.

Where required, consent will be obtained from a parent or legally authorised guardian, unless another lawful basis permits the processing.

We take appropriate precautions to protect the confidentiality and security of children's personal and health information.

14International Data Transfers

Certain website, communication or administrative service providers may store or process information outside South Africa.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with POPIA and that suitable safeguards are in place.

15Changes to This Privacy Policy

The Human Hub may update this Privacy Policy periodically to reflect changes in our services, website functionality, business operations or applicable legislation.

Any updates will be published on this page, together with a revised "Last Updated" date.

We encourage visitors to review this policy periodically.

16Contact Us

If you have any questions about this Privacy Policy, how your personal information is processed or how to exercise your privacy rights, please contact us.