Terms & Conditions

01Introduction

Welcome to The Human Hub.

These Terms & Conditions govern your access to and use of our website, www.humanhub.co.za, including the information, content and features made available through it.

The Human Hub is a multidisciplinary health, rehabilitation, wellness and high-performance centre dedicated to supporting individuals on their journey towards improved health, recovery, wellbeing and physical performance.

By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website.

These Terms & Conditions apply primarily to the use of our website. Individual healthcare, rehabilitation, wellness and performance services may be subject to additional terms communicated by the relevant service provider.

02About The Human Hub

The Human Hub brings together professionals across healthcare, rehabilitation, wellness and human performance to provide an integrated environment focused on individual wellbeing.

Our website provides information about our centre, available services, practitioners, facilities and opportunities to make enquiries or arrange appointments.

03Use of Our Website

Visitors may use our website for lawful, personal and informational purposes.

By using the website, you agree that you will not:

• Use the website for any unlawful or fraudulent activity.
• Attempt to gain unauthorised access to our website, systems or information.
• Introduce viruses, malicious software or harmful code.
• Copy, reproduce or distribute website content without appropriate permission.
• Interfere with the operation, security or accessibility of the website.
• Submit false, misleading or inappropriate information through website forms.

We reserve the right to restrict access to the website where necessary to protect its security, functionality or lawful operation.

04Medical and Healthcare Disclaimer

The information provided on The Human Hub website is intended for general informational and educational purposes only.

Website content should not be interpreted as professional medical advice, diagnosis, treatment or a substitute for consultation with a suitably qualified healthcare professional.

Health, rehabilitation, fitness and performance requirements vary between individuals. Information presented on this website may not be appropriate for every person or medical condition.

We encourage visitors to seek professional guidance before beginning any new treatment, rehabilitation programme, exercise routine or wellness intervention.

Nothing in these Terms & Conditions limits the legal or professional responsibilities of registered healthcare practitioners.

05Healthcare and Wellness Practitioners

The Human Hub provides an environment in which various healthcare, rehabilitation, wellness and performance services may be offered.

Depending on the service, professionals operating at the centre may be employees, contracted service providers or independent practitioners.

Where services are provided by independent practitioners, those practitioners may be individually responsible for their professional services, clinical decisions, patient relationships, fees and applicable professional obligations.

Where services are provided directly by The Human Hub, the applicable responsibilities will be determined by the relevant service arrangements and South African law.

Visitors and clients should confirm the identity of their service provider and any applicable treatment or service terms before proceeding with an appointment.

Nothing in these Terms & Conditions excludes liability that cannot lawfully be excluded.

06Appointments and Bookings

Our website may allow visitors to enquire about services, request appointments or access external booking platforms.

Appointments are subject to practitioner availability and confirmation through the relevant booking process.

Where applicable:

• Clients should provide accurate contact and booking information.
• Appointment availability may change.
• Cancellation and rescheduling requirements may differ between practitioners or services.
• Fees, deposits and cancellation charges should be communicated before a booking becomes binding.
• Late arrivals or missed appointments may be subject to the relevant provider's policies.

Specific booking conditions will be communicated by The Human Hub or the relevant practitioner where applicable.

07Services, Pricing and Payments

Information about services displayed on our website is provided for general guidance.

Service availability, descriptions and pricing may change from time to time.

Where fees apply, clients should confirm the relevant pricing, payment requirements and any additional charges before receiving services.

Individual practitioners may maintain their own pricing structures, payment arrangements and cancellation policies.

Any refunds, cancellations or disputes relating to paid services will be handled in accordance with the applicable service agreement and relevant South African consumer protection legislation.

Nothing in these Terms & Conditions removes any statutory rights available to consumers.

08Health and Fitness Participation

Participation in rehabilitation, exercise, physical performance or wellness activities may involve physical exertion and associated risks.

Clients are encouraged to disclose relevant medical conditions, injuries, physical limitations and other health information to the appropriate professional before participating in activities or receiving treatment.

Certain activities may require a professional assessment or medical clearance.

The Human Hub encourages clients to follow the guidance of appropriately qualified professionals and communicate any discomfort or concerns during participation.

Any consent forms, assessments or activity-specific conditions will be provided separately where required.

09Intellectual Property

Unless otherwise stated, the content displayed on The Human Hub website, including text, graphics, logos, branding, photographs, website layouts and other creative materials, belongs to The Human Hub or is used with appropriate permission.

Such content may be protected by applicable intellectual property laws.

Visitors may view and access website content for personal, non-commercial use.

You may not reproduce, modify, distribute, publish or commercially exploit website materials without prior written permission from the relevant rights holder.

10Accuracy of Website Information

We aim to ensure that information published on our website is accurate, relevant and up to date.

However, service descriptions, practitioner information, operating arrangements and other website content may change.

While reasonable care is taken when publishing information, we cannot guarantee that every item will always be complete, current or free from error.

We reserve the right to update, correct or remove website content when necessary.

11Third-Party Links and Services

Our website may contain links to external websites, social media platforms, booking systems or other third-party services.

These platforms are operated independently and may be subject to their own terms, privacy policies and operating procedures.

The Human Hub does not control the content, security or availability of independent third-party websites.

Visitors are encouraged to review the relevant terms and privacy policies before using external services.

12Privacy and Personal Information

We respect the privacy of our website visitors, clients and patients.

Personal information submitted through our website will be handled in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA).

Certain healthcare services may involve the collection and processing of sensitive medical or health-related information.

Please refer to our Privacy Policy for more information about how personal information is collected, processed, stored and protected.

13Website Availability and Security

We aim to provide a reliable and secure online experience.

However, we cannot guarantee uninterrupted website availability or that the website will always be free from technical errors, disruptions or security threats.

The website may occasionally be unavailable due to maintenance, updates, technical difficulties or circumstances beyond our reasonable control.

We may modify, suspend or discontinue website features where reasonably necessary.

Visitors are responsible for taking appropriate precautions to protect their own devices and internet connections.

14Limitation of Liability

To the extent permitted by applicable South African law, The Human Hub will not be responsible for losses arising solely from circumstances beyond its reasonable control or from inappropriate reliance on general informational website content.

This provision does not exclude or restrict liability for negligence, professional misconduct, personal injury or other matters where such exclusion or restriction is prohibited by law.

Nothing in these Terms & Conditions limits any rights or remedies available under the Consumer Protection Act, applicable healthcare legislation or other mandatory South African laws.

15Changes to Services and Website Content

The Human Hub may introduce, update, modify or discontinue website features, service information and other content from time to time.

Where changes affect existing appointments, paid services or contractual arrangements, applicable agreements and legal obligations will continue to apply.

We encourage visitors to contact the centre or relevant practitioner to confirm current service availability and arrangements.

16Changes to These Terms & Conditions

We may update these Terms & Conditions periodically to reflect changes in our website, services, operational practices or applicable legislation.

Updated terms will be published on this page with a revised "Last Updated" date.

Continued use of the website following publication of updated terms will be subject to the terms applicable at the time of use, without affecting rights or agreements that cannot lawfully be changed unilaterally.

17Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes relating to the use of this website will be subject to applicable South African law and the jurisdiction of the appropriate courts or dispute resolution bodies.

Nothing in these terms restricts a consumer's right to approach a competent regulatory authority or other legally authorised dispute resolution forum.

18Contact Information

If you have any questions regarding these Terms & Conditions, our website or the services presented, please contact us.